Refund Policy

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Refund Policy

Ticket Cancellation and Refund Policy

Last Updated: December 06, 2025

1. GENERAL REFUND PROVISIONS
1.1 This Refund Policy outlines the terms and conditions for canceling bookings and requesting refunds for flight tickets purchased through our platform.
1.2 Refund eligibility and amounts depend on the airline's fare rules, ticket type, and timing of cancellation.
1.3 All refund requests must be submitted through our platform or customer support channels.
1.4 Refunds are subject to airline policies and may incur cancellation fees.
2. CANCELLATION TIMEFRAMES
2.1 24-Hour Free Cancellation: Most tickets can be cancelled within 24 hours of booking without penalty if booked at least 7 days before departure.
2.2 Standard Cancellation: After the 24-hour window, cancellations are subject to airline fare rules and cancellation fees.
2.3 Late Cancellation: Cancellations made within 24 hours of departure may result in complete forfeiture of ticket value.
2.4 No-Show: Failure to cancel before departure typically results in 100% ticket value loss and no refund eligibility.
3. REFUNDABLE VS NON-REFUNDABLE TICKETS
3.1 Refundable Tickets: Can be cancelled for a refund minus applicable airline cancellation fees and service charges.
3.2 Non-Refundable Tickets: Generally not eligible for refunds. May qualify for credit toward future travel minus change fees.
3.3 Partially Refundable Tickets: Taxes and airport fees may be refundable even if the base fare is non-refundable.
3.4 Special Fare Tickets: Promotional, group, or discounted fares often have strict no-refund policies.
4. REFUND PROCESS
4.1 To request a refund, submit a cancellation request through your booking confirmation page or contact customer support.
4.2 Provide your booking reference number, passenger details, and reason for cancellation.
4.3 Our team will review your request and confirm eligibility based on airline policies.
4.4 Approved refunds will be processed to the original payment method within 7-21 business days.
4.5 Processing time may vary depending on your bank or credit card company (typically 5-10 business days after refund initiation).
5. REFUND FEES AND DEDUCTIONS
5.1 Airline Cancellation Fee: Charged by the airline according to their fare rules (varies by airline and ticket type).
5.2 Service Fee: Our platform may charge a service fee for processing cancellations and refunds (typically $25-$50).
5.3 Payment Processing Fee: Non-refundable payment processing fees may be deducted from the refund amount.
5.4 Currency Conversion Fee: If applicable, exchange rate differences may affect the refund amount.
5.5 The final refund amount will be clearly communicated before you confirm the cancellation.
6. SPECIAL CIRCUMSTANCES
6.1 Medical Emergency: May qualify for waived fees with proper documentation (doctor's note, medical certificate).
6.2 Death in Family: Cancellations due to death may be eligible for fee waivers with death certificate.
6.3 Flight Cancelled by Airline: Full refund to original payment method, including all taxes and fees.
6.4 Significant Schedule Change: If the airline changes flight time by more than 2 hours, you may be eligible for a full refund.
6.5 Denied Boarding: Eligible for compensation and refund according to passenger rights regulations.
7. TICKET CHANGES AND MODIFICATIONS
7.1 Date/Time Changes: Most tickets allow changes with a change fee plus any fare difference.
7.2 Name Changes: Generally not permitted. Minor corrections may be allowed for a fee.
7.3 Route Changes: Subject to airline approval and fare difference payment.
7.4 Change fees vary by airline, typically ranging from $50 to $300 per ticket.
7.5 Contact customer support to check change eligibility and fees for your specific booking.
8. PARTIAL REFUNDS
8.1 Round-trip Tickets: If you use the outbound flight, the return portion may be eligible for partial refund.
8.2 Multi-City Bookings: Unused segments may qualify for partial refunds subject to fare rules.
8.3 Taxes and Fees: Even non-refundable tickets may be eligible for refund of certain taxes and airport fees.
8.4 Partial refund calculations are based on airline policies and unused travel value.
9. GROUP BOOKINGS
9.1 Group bookings (10+ passengers) have separate cancellation policies.
9.2 Partial cancellations may be allowed without penalty up to a certain number of passengers.
9.3 Full group cancellations typically require advance notice (30-60 days).
9.4 Contact our group bookings department for specific terms and conditions.
10. REFUND ALTERNATIVES
10.1 Travel Credit: Instead of a refund, airlines may offer future travel credit valid for 1 year.
10.2 Voucher: Platform vouchers may be offered for non-refundable bookings (subject to terms).
10.3 Rebooking: Free or reduced-fee rebooking to a different date may be available.
10.4 Credit may have restrictions on usage, expiration, and transferability.
11. TRAVEL INSURANCE
11.1 We recommend purchasing travel insurance to protect against unforeseen cancellation circumstances.
11.2 Insurance may cover cancellation for medical emergencies, natural disasters, or other covered events.
11.3 Insurance must be purchased at time of booking or shortly after.
11.4 Review insurance policy terms for specific coverage details and exclusions.
12. NON-REFUNDABLE ITEMS
12.1 Service Fees: Platform service and booking fees are generally non-refundable.
12.2 Add-on Services: Seat selections, baggage fees, and priority boarding are typically non-refundable.
12.3 Third-Party Services: Hotel, car rental, or activity bookings may have separate cancellation policies.
13. DISPUTED CHARGES
13.1 If you dispute a charge, please contact us first before initiating a chargeback with your bank.
13.2 Chargebacks without prior communication may result in account suspension and legal action.
13.3 We are committed to resolving disputes fairly and promptly.
14. CONTACT FOR REFUND ASSISTANCE
14.1 For refund inquiries or assistance, contact our customer support team:
14.2 Email: [email protected]
14.3 Phone: +1 (555) 123-4567
14.4 Support hours: Monday-Friday, 9:00 AM - 6:00 PM (local time)
14.5 Have your booking reference number ready when contacting support.